Colombia · Law 1480 of 2011
Returns & policies
OniPin is a technology platform. It does not sell store catalogs. Each subscribed business is the seller and is liable to the consumer for its products, services, shipping, warranties, and refunds.
Effective 13 August 2026. Empresa Tecnológica de Colombia S.A.S. · NIT 901.083.478-0.
1. What OniPin is and is not
OniPin / OnniVers (onnivers.store) is operated by Empresa Tecnológica de Colombia S.A.S. We provide chat, catalog, order, payment, and booking software so independent businesses can serve customers and AI agents. We are not the manufacturer, importer, distributor, or seller of goods or services listed by each store, except for the platform’s own plans, credits, or digital products. In those cases, we are the provider.
2. Each subscribed store’s responsibility
Every store, pin, or business on OniPin acts as an independent supplier (Colombian Consumer Statute, Law 1480 of 2011). That store is solely responsible for: • Accurate prices, stock, timelines, taxes, and terms. • Delivery, quality, e-invoicing, and after-sales service. • Right of withdrawal, legal warranty, exchanges, refunds, and payment reversal when the law requires it. • Processing its customers’ data under Law 1581 of 2012. By subscribing, the business agrees to Colombian law and this policy. Breach may lead to pin suspension or cancellation, without the platform assuming that store’s sales obligations.
3. How to request a return or withdrawal
1. Open the chat of the store pin where you bought (onnivers.store or their website widget). 2. Give the order number or date, product, and reason (withdrawal, warranty, not received, not as described). 3. The store must handle it and, if applicable, refund money or take the product back. 4. Keep screenshots, invoices, and shipping receipts. If the store does not reply in a reasonable time, email gerencia@onnivers.com with the pin, order, and chat. We may mediate, warn, or suspend the business. That does not make OniPin the seller or require the platform to refund the store’s sale with our funds.
4. Right of withdrawal (Law 1480, art. 47)
For distance or electronic purchases, the consumer may withdraw within five (5) business days after delivery of the good or after the contract for services, with no need to state a reason. The store must refund within thirty (30) calendar days. The consumer usually pays return shipping unless the good is defective or does not match the order. Withdrawal does not apply, among other cases, to custom-made goods, perishables, personal-care items already used or unsealed when hygiene so requires, digital content already downloaded or consumed, or services that have begun with the consumer’s consent. Each store must disclose applicable exceptions.
5. Legal warranty
The legal warranty cannot be waived. It covers quality, fitness, safety, and information. The store is responsible (and, when the law so provides, the producer or importer)—not OniPin merely for hosting the chat or order. Periods depend on the type of good or service (for example, one year for many new goods, three months for used goods, or a reasonable term for services). The store must explain how to claim the warranty.
6. Payment reversal (Law 1480, art. 51 and Decree 587 of 2016)
In e-commerce paid with an electronic instrument, the consumer may request payment reversal in cases such as fraud, unsolicited charges, goods or services not received or not as described, or withdrawal, under the law and the decree. Notify the card/instrument issuer and the supplier (the store) within five (5) business days of learning of the event. The store and the payment gateway (for example Wompi or PayPal) process the reversal. OniPin only handles reversal when the charge is for a platform product.
7. What the platform covers and what it does not
We cover: OniPin software failures, improper charges for OniPin plans or credits, and account technical support. We do not cover: quality or delivery of third-party products, the store’s shipping delays, promises made by the business’s AI or staff, or buyer–store disputes over the sales contract. Those are for the store or consumer-protection authorities.
8. OniPin plans, credits, and digital services
Plans, AI credits, ONI, and other own digital services are electronic content or services. If already consumed or activated, withdrawal may not apply. If unused, you may request cancellation or refund at gerencia@onnivers.com within 5 business days. Non-refundable payment-gateway fees may be deducted when the law allows.
9. Complaints to the SIC
Consumer rights may be exercised before Colombia’s Superintendence of Industry and Commerce (SIC) and, when applicable, the Financial Superintendence or the payment provider’s authority. Site: www.sic.gov.co. Always identify the store (legal name, NIT, or pin) as the supplier, not only OniPin, unless the claim is about a platform service.
10. Personal data and contact
Platform data processing follows Law 1581 of 2012 and our privacy policy. Each store is responsible for how it processes its own customers’ data. Platform contact: gerencia@onnivers.com · Empresa Tecnológica de Colombia S.A.S. · NIT 901.083.478-0 · onnivers.store / onnivers.com.
This text states the platform policy and recalls Colombian consumer rules. It is not legal advice and does not replace each store’s own required policy. For platform support: gerencia@onnivers.com.